Payment Security All payments made on olivialatinovich.com are made by credit card, PayPal, or Gpay and are completed securely thanks to the Shopify payment platform (Level 1 PCI DSS).
Order Processing and Delivery Window After you place an order, you will receive a confirmation by email. On average, order processing will take 3-5 business days. Please note that our working hours are between Monday and Friday 9-6 pm PST and the processing window excludes all holidays. We do not account for any delays caused by payment processing or item availability.
Domestic Shipping All orders are sent from Los Angeles, the location of our studio. The orders are sent via USPS, FedEx, or UPS with a tracking number. You will receive an email on the day of the dispatch with the tracking number corresponding to your order. To track your order, please follow the link in your confirmation email or text.
International Shipping We ship worldwide with DHL Express and/or USPS depending on the destination. However, please note, oftentimes when shipping internationally there are additional customs and other import fees associated with the purchase. While Olivia Latinovich LLC does all that it can to mitigate these fees to its customers, it is not responsible for the additional charges. The customer is solely responsible for these and any other fees.
Taxes and Duties The prices displayed on the website do not include taxes. Once you proceed to checkout, the sales tax will be calculated into the total. Please note that all orders designated for shipment to countries outside of U.S. may be subject to local taxes, customs, duties, and fees determined by the countries import fees. The recipient of the shipment is the importer of record in the destination country and is responsible for all import fees. We do not have any control over the charges or delays and cannot predict what they may be. If an order is refused and returned to Olivia Latinovich LLC, the shipping fees, unpaid tax, and duties will be deducted from the refund amount.
Expedited Shipping We offer expedited shipping at an additional cost that will be charged separately. To receive expedited shipping on your order, please inquire at firstname.lastname@example.org.
Notice Olivia Latinovich LLC is not responsible for delays in shipping, delivery, lost/stolen packages, or any damaged items due to force of nature or other uncontrollable events. If your package has been lost or damaged, please contact the carrier.
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